Use Cases

Legal Case Services Reimagined

Challenge

For more than 20 years, a prominent legal services organization with the Department of War relied on a legacy platform composed of eight custom .NET-centric applications built around a shared database.

Each application served a narrow purpose — from case intake and tracking to document management, budgeting, and Freedom of Information Act (FOIA) reporting — but the platform had become increasingly fragmented and inefficient over time.

The organization faced mounting challenges:

• Disjointed functionality that required users to navigate multiple legacy interfaces.
• Problematic claims intake and adjudication support, with workflows varying widely between user levels — from intake clerks entering initial data to claims adjudicators reviewing and finalizing determinations.
• Cumbersome data processing that slowed updates and risked inconsistency.
• Insufficient reporting for budget visibility and FOIA compliance, creating delays and manual workarounds.
• Declining reliability, as constant business and policy changes destabilized a tightly coupled codebase.

The result was an aging, brittle system that no longer met operational demands or regulatory responsiveness.

Solution

HyerTek partnered with the DoW organization to modernize and unify the case management ecosystem using the Microsoft Power Platform and Azure Cloud. The goal: deliver a resilient, data-driven foundation that could evolve as rapidly as the organization itself.

The modernization encompassed:

• Dataverse as the unified data layer — restructuring the shared database into a governed, normalized schema to support all core case, budget, and FOIA operations.
• Model-driven Power Apps — consolidating eight disparate .NET applications into cohesive, role-based solutions spanning the workflow, from intake clerk through claims adjudicator.
• Power Automate — streamlining case intake, adjudication, and approval processes with automated routing and notifications.
• Power BI and SSRS — enabling dynamic analytics for caseloads, budget utilization, and FOIA tracking, replacing static, manual reporting.
• Azure Cloud infrastructure — providing secure, scalable hosting and seamless integration with Microsoft 365 and external systems.

By leveraging low-code development and cloud governance, HyerTek delivered a maintainable, extensible platform that empowers users at all levels while reducing IT complexity.

Impact

The modernization unified critical business functions, enhanced data integrity, and dramatically improved efficiency across case and claims operations.

Key outcomes:

• End-to-end claims workflow automation: seamless support from initial intake to adjudication and closure.
• Faster turnaround: cycle times reduced through digitized processes and automated notifications.
• Unified operational visibility: leadership dashboards show real-time metrics for cases, budgets, and FOIA compliance.
• Stability and scalability: Azure hosting and Power Platform governance reduced downtime and improved change resilience.
• Empowered users: intake clerks, case managers, and adjudicators now work from a single, intuitive platform tailored to their roles.

Outcome

By transforming a complex, code-dependent legacy system into a modern Power Platform solution, HyerTek enabled a connected, data-driven, and future-ready case management ecosystem. The organization now operates with greater transparency, reliability, and responsiveness — from the first claim submission to final adjudication.

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