OpsLynx™

OpsLynx™ is a solution accelerator built on the Microsoft Power Platform that unifies service requests, venue scheduling, travel coordination, asset tracking, and manpower visibility into a single operational picture.

Built with Power Apps, Power Automate, Power BI, and Copilot, OpsLynx™ replaces disconnected spreadsheets, email-based workflows, and legacy systems that slow operational execution—without requiring enterprise-scale ITSM or ERP deployments.

Organizations deploy a working solution quickly, then configure and extend it to match their operational tempo and mission requirements.

What OpsLynx™ Solves

Operational teams manage work across spreadsheets, email threads, legacy ticketing systems, and manual tracking—creating gaps in visibility and accountability:

• Which venues are available, and who has them booked?
• Where are our assets, and who has them checked out?
• How many hours has the team logged against this mission or activity?
• What service requests are pending, and who owns them?
• Is travel approved and aligned to the budget?

OpsLynx™ replaces fragmented operations with a unified platform where resources, personnel, and logistics connect.

Core Capabilities

Service Request & Ticket Management

Centralize how operational work enters and flows through your organization.

• Structured intake for IT, facilities, VTC/comms, equipment, and general support
• Queue routing with ownership assignment
• SLA-style tracking and automated escalations
• Status visibility for requesters and supervisors
• Knowledge base for common requests and self-service resolution
• All requests linkable to missions or activities for cost and effort tracking

Venue & Facility Management

Know what's available, what's booked, and where conflicts exist.

• Location and room directory with classification levels
• Reservation requests with conflict detection
• Calendar views by facility, mission, or time period
• Work order linkage for facility issues
• Floorplan views with asset-by-seat assignment (advanced)
• Resource allocation tracking (VTC, AV equipment, etc.)

Travel Authorization & Tracking

Manage travel requests tied to missions and operational activities.

• Travel request submission linked to specific missions or activities
• Multi-level approval workflows with delegated authority
• Cost tracking per request and rolled up by mission
• Trip status visibility for travelers and supervisors
• Budget alignment and spend tracking

Asset & Equipment Management

Track what you have, where it is, and who has it.

• Equipment inventory and kit management
• Check-out/check-in tracking with custody assignment
• Asset assignment linked to missions and personnel
• Consumables tracking with reorder alerts
• Basic lifecycle tracking (acquisition, deployment, disposition)

Personnel In/Out Processing

Structured workflows for onboarding and offboarding.

• In-processing checklists triggered by arrival
• Asset issuance tracking during onboarding
• Out-processing workflows with return verification
• Supervisor notifications and task routing
• Audit trail of completed actions

Manpower & Hours Tracking

Know where your team's effort is going.

• Hours logging by mission, event, or operational activity
• Workforce utilization reporting
• Aggregate cost visibility per mission or activity
• Supervisor review and approval workflows
• Integration with operational reporting for total cost visibility

Built-In Intelligence

Power BI Service & Execution Insights

• Service request volume, resolution time, and backlog
• Venue utilization and scheduling conflicts
• Travel spend by mission and organization
• Asset custody and availability
• Manpower hours and utilization trends
• Resource allocation and operational cost tracking

Copilot-Enabled Service Assistance

• Natural language queries
• Assisted reporting and status summaries
• Cross-module queries
• Reduced administrative burden for operations staff

Why OpsLynx™

• Microsoft-native — Power Platform + Dynamics 365, aligned with M365 and GCC High/IL5
• Configurable, not custom — adapt to your operational tempo without heavy development
• Integrated by design — venues, travel, assets, service requests, and manpower in one platform
• Interoperable — connects with PeopleLynx™ for personnel readiness, KnowledgeLynx™ for training compliance, and MissionLynx™ for exercise and event management
• Lower total cost of ownership — replaces multiple point solutions

OpsLynx™ delivers operational visibility and execution discipline—on a platform organizations already trust.

Ideal For

• Combatant Commands — Operational support, logistics coordination, and resource management
• Service Components — Facility management, asset tracking, and service delivery
• Defense Agencies — Operational support and logistics management
• Federal Civilian Agencies — Facilities, logistics, and operational workflow management
• Headquarters & Staff — Cross-functional visibility into operational resources and status

Part of the Lynx Solution Platform

OpsLynx™ is part of Lynx Solution Platform, HyerTek's integrated solution family built on the Microsoft Power Platform:

• PeopleLynx™ — Personnel, skills, and readiness management
• KnowledgeLynx™ — Training management, compliance tracking, and subject matter expertise
• MissionLynx™ — Event, exercise, and mission management
• OpsLynx™ — Operational workflows and process automation

Together, these solutions provide a unified operational environment—connecting people, training, missions, and processes on a platform that the organization already owns.

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