OpsLynx™

OpsLynx™ is a solution accelerator built on the Microsoft Power Platform and Dynamics 365 Customer Service, designed to manage operational work as structured services—with clear intake, prioritization, execution, and resolution.

Using Power Apps, Power Automate, Power BI, Copilot, and D365 Customer Service, OpsLynx™ applies proven ITSM and service management principles to operational tasking, approvals, and decision workflows—without requiring a full ITSM platform deployment.

Organizations deploy a ready-to-use service management solution and configure it to support operational, mission, or enterprise workflows.

What OpsLynx™ Solves

Operational teams often lack a consistent service model for managing work, leading to:

• Unstructured task intake
• Inconsistent prioritization
• Limited visibility into status and ownership
• Lost approvals and undocumented decisions

OpsLynx™ treats operational work as service requests, creating a repeatable, auditable execution model.

Core Capabilities

Service Request Intake & Case Management

Centralize how work enters the system.

• Structured request and task intake
• Case-based tracking using Dynamics 365 Customer Service
• Clear ownership and service status

Workflow, Approvals & Escalations

Enforce consistency without slowing execution.

• Configurable workflows and approvals
• Automated escalations using Power Automate
• SLA-style tracking and notifications

Task Execution & Resolution

Drive work to completion with accountability.

• Linked tasks and subtasks
• Defined resolution steps and outcomes
• Closure criteria and validation

Decision & Change Tracking

Capture operational decisions with context.

• Record decisions, approvals, and authorities
• Track changes and exceptions
• Maintain a defensible audit trail

Issue, Risk & Exception Management

Identify and manage execution risk.

• Log issues and risks as service records
• Assign ownership and mitigation actions
• Escalate unresolved items automatically

Built-In Intelligence

Power BI Service & Execution Insights

• Request volume and resolution trends
• SLA-style performance metrics
• Bottleneck and risk analysis

Copilot-Enabled Service Assistance

• Natural language case queries and summaries
• Assisted resolution documentation
• Reduced administrative burden for operators

Why OpsLynx™

• ITSM-aligned — familiar service management concepts
• Built on Microsoft — Power Platform + D365 Customer Service
• Accelerated delivery — deploy in weeks, not months
• Configurable workflows — adapt without heavy customization
• Lower total cost of ownership

OpsLynx™ delivers service-based operational execution—bringing ITSM discipline to operational workflows.

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