Use Cases

Centralizing Knowledge Management

Challenge

Within a U.S. Air Force organization supporting a major operational command, the Knowledge Management Office (KMO) was responsible for improving how information, documents, and decisions moved across directorates.

Over time, the organization’s processes had grown increasingly fragmented. More than 20 distinct paper-based forms and routing processes were in use — from personnel coordination to policy approvals — all handled through email, shared drives, and manual signoffs.

This led to significant inefficiencies:

• Manual routing and approval bottlenecks, delaying coordination by days or weeks.
• Duplicate data entry and inconsistent version control across shared repositories.
• Limited visibility into the status of requests and approvals.
• Difficulty maintaining compliance, as audit trails were incomplete or stored in disconnected systems.

The KMO recognized that to meet the Air Force’s digital modernization goals, these manual workflows needed to evolve into secure, automated, and data-driven processes.

Solution

Partnering with HyerTek initially through one of its Power Platform Bootcamps, the Air Force organization quickly recognized the potential of low-code automation to solve broader information management challenges. What began as a training engagement evolved into a full-scale digital transformation — leveraging the Microsoft Power Platform and Azure Cloud to modernize enterprise knowledge processes.

The solution featured:

• Digitized SharePoint form library, replacing 20+ manual templates with standardized, version-controlled digital forms.
• Automated Power Automate workflows to route documents, apply approval logic, and provide real-time notifications.
• Microsoft 365 integration for seamless collaboration through Teams and Outlook.
• Secure document management and audit logging, aligned with Air Force governance and cybersecurity standards.

This modernization effort transformed traditional routing and documentation into a centralized, intelligent knowledge management system — designed for efficiency, traceability, and mission readiness.

Impact

The initiative delivered tangible improvements in operational efficiency and decision support across the organization.

Key outcomes:

• Cycle times reduced from weeks to minutes, accelerating approvals and communication.
• Automation eliminated manual routing, reducing administrative burden and human error.
• Real-time transparency into document and workflow status across directorates.
• Improved compliance and audit readiness through standardized digital records.
• Sustainable modernization, empowering KM professionals to adapt workflows without new code development.

Outcome

What began as a Power Platform Bootcamp evolved into a strategic digital transformation supporting one of the Air Force’s mission-critical organizations.

With HyerTek’s expertise, the mission-centered office implemented a secure, scalable, and intelligent workflow system — improving collaboration, accelerating coordination, and advancing the Air Force’s broader goal of information centralization through digital modernization.

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